Access to the platform's services is strictly prohibited for all individuals under the age of 18. To ensure full compliance with this security standard, Sportuna implements identity verification procedures during registration and constantly monitors website activities. Should any discrepancies or attempts at access by minors be found, the affected account will be immediately suspended and related activities blocked.
Gaming should remain an enjoyable, controlled, and economically and psychologically sustainable activity. To maintain a healthy relationship with online entertainment, users are invited to follow some fundamental rules of conduct:
Consider gaming as a cost associated with entertainment and not as an alternative method for generating financial profits.
Establish a fixed budget for your sessions in advance, avoiding the use of funds intended for daily expenses or subsistence.
Never attempt to recover lost funds by increasing the amount of your bets, as this behavior increases the risk of further losses.
Monitor the actual time spent on the platform, ensuring that gaming does not interfere with professional, family, or social commitments.
To concretely support responsible activity management, the platform offers users a complete range of technical tools that can be configured independently.
Users can set maximum deposit limits or loss limits calculated on a daily, weekly, or monthly basis. Once the set limit is reached, the platform will automatically prevent further deposits or operations until the established time period expires. Any request to reduce limits takes effect immediately, while requests to increase deposit limits will be subject to a mandatory reflection period before being applied.
This tool allows you to set a maximum duration for each individual browsing session and stay on the platform. When the time set by the user expires, an automatic system notification will appear, interrupting the current activity and inviting the player to take a break.
If a user feels the need to completely stop gaming activity for a certain period, they can activate the self-exclusion tool. Self-exclusion can be set for defined time periods (e.g., 24 hours, 7 days, or 30 days) or indefinitely. During the entire validity period of the self-exclusion, the user will not be able to place bets, deposit funds, or receive promotional communications from the system in any way.
For users who wish to permanently cease all interaction, the platform offers a definitive profile closure procedure. This operation involves the total deactivation of access credentials and does not allow the reopening of the same account, ensuring a drastic and protective choice for the user.
It is of fundamental importance to be able to promptly recognize the first symptoms related to compulsive or problematic gaming behavior. Users should pay attention to the following warning signs:
Experiencing feelings of anxiety, irritability, or frustration when not connected to the platform.
Neglecting work, school, or relationship responsibilities to dedicate time to gaming sessions.
Lying to friends and family about the amounts of money spent or the actual time spent on the platform.
Resorting to loans or selling personal belongings to fund gambling activities.
Should a user feel their behavior is getting out of control, Sportuna strongly advises seeking assistance from qualified consultants and specialized facilities for psychological support. Numerous free services, helplines, and independent associations dedicated to the prevention and treatment of gambling-related issues are available throughout Italy, operating with complete anonymity and utmost professionalism.
If the computer or mobile device used to access the platform is shared with minors, the user is fully responsible for adopting appropriate preventive measures. It is recommended never to leave the terminal unattended when the session is active, to protect access credentials with complex passwords, and to install browsing filtering software that blocks access to adult entertainment sites for minors within the family.
The customer service management team receives specific training focused on recognizing behaviors related to problematic gambling. Staff are trained to intervene with the utmost sensitivity and discretion should significant issues arise during support interactions, directing the user towards self-limitation tools or suggesting operational breaks to protect the player's personal well-being.
This policy is regularly reviewed to incorporate international best practices and institutional directives regarding consumer protection. Any additions or technical updates to the control tools will be implemented to offer users an increasingly secure, controlled, and transparent browsing environment.